Photo to Video Support
Need a hand? We’re happy to help — most questions are answered below.
Contact us
Email us and we’ll get back to you as soon as we can. Please include your device model and a short description of the issue.
Common questions
How do credits work?
Each video generation uses credits based on the model, length, and resolution you choose. You can buy credit packs any time from the “Get Credits” screen. There’s no subscription.
A generation failed — was I charged?
If a generation doesn’t complete, its credits are not consumed. If you believe you were charged in error, contact us with the details and we’ll make it right.
How do I save my video?
Open a finished video and use the save option to export it to your device’s photo library.
How do I delete my data?
Go to Profile → Delete Account to remove your account and all associated data.
Refunds
Purchases are handled by Apple. Refund requests for in-app purchases are managed through Apple at reportaproblem.apple.com.